University Services

Arden University services that are here to support you through your student journey so that you can achieve and flourish.

Image shows a woman facing away holding her graduation cap with black hair. The background is navy and teal. The title is in a yellow rectangle box saying 'University Services'

Attendance Team

How can this team support me?

You should contact this team for:

  • Attendance notifcations
  • Absence notifcation and evidence
  • Attendance guidance
Contact the team

Awards Team

How can this team support me?

You should contact this team for:

  • Degree classification queries
  • Transcript and certificate requests
Contact the team

Dissertation Team

How can this team support me?

You should contact this team for:

  • Dissertation queries and support
  • Ethics
Contact the team

You should first contact you dissertation supervisor. You can get specific contacts details through your school page.

For questions and queries regarding Ethics approval you should contact the Ethics Team

Exams Team

How can this team support me?

You should contact this team for:

  • Exam registration
  • Exam queries
Contact the team

Graduation Team

How can this team support me?

You should contact this team for:

  • Graduation registration
  • Graduation eligibility
  • Graduation and guest tickets
Contact the team

Academic Skills

How can this team support me?

You should contact this team for:

  • Support developing and enhancing academic skills
  • Research and referencing support
  • Critical thinking and developing academic writing skills
  • Support with academic integrity and referencing
  • One-to-one appointments
  • Optional workshops in all aspects of academic skills
Contact the team

The team is available on campus or online Monday to Friday 9am to 10pm (GMT) and Saturdays 9am to 5pm (GMT)

Berlin Students

Berlin students can find the Academic Skills team on campus in Room 5.27

Birmingham Students

Birmingham students can find the Academic Skills team on campus in Crossways Room 4 - Learning Success Hub

Ealing Students

Ealing students can find the Academic Skills team on campus in the Third Floor Learning Success Hub Office

Holborn Students

Holborn students can find the Academic Skills team on campus in the Second Floor Meeting Rooms 3 and 4 - Learning Success Hub

Leeds Students

Leeds students can find the Academic Skills team on campus in the Learning Success Hub Room 0.7

Tower Hill Students

Tower Hill students can find the Academic Skills team on campus in the Learning Success Hub Room 405

English Language Hub

How can this team support me?

You should contact this team for:

  • One-to-one academic english appointment
  • Academic English workships
  • Support with academic writing skills
  • 7 week academic writing in english course
Contact the team

The team is available on campus or online Monday to Friday 9am to 10pm (GMT) and Saturdays 9am to 5pm (GMT)

Berlin Students

Berlin students can find the Academic Skills team on campus in Room 3.03 (3rd Floor)

Birmingham Students

Birmingham students can find the Academic Skills team on campus in Crossways Room 4 (9th Floor)

Leeds Students

Leeds students can find the Academic Skills team on campus in the Learning Success Hub Room 0.7

Manchester Students

Manchester students can find the Academic Skills team on campus in the Room 7 (6th Floor)

Tower Hill Students

Tower Hill students can find the Academic Skills team on campus in the Learning Success Hub Room 404

Library Services

How can this team support me?

You should contact this team for:

  • Access to eBooks and journals
  • Assistance accessing library resources
  • Help conducting academic research
  • One-to-one student support
  • Accessibility tools
Contact the team

Careers, Employability and Alumni

How can this team support me?

You should contact this team for:

  • Careers advice and guidance
  • careers drop ins
  • CV and cover letter support
  • Interview training
  • LinkedIn
  • Work experience opportunities
  • Recruitment and selection activities
  • Job search and job market information
  • Employer events
  • Graduate careers support
Contact the team

Careers consultants are available on campuses in the UK. Please refer to the posters on your campus for dates and availability.

Berlin Students

Berlin students can contact their careers consultant via email dleitane@arden.ac.uk

Student Finance and Payments

How can this team support me?

You should contact this team for:

  • Financial transactions
  • Fees
  • Tuition Payments
  • Student laon queries
  • Support for self-funding students
  • Installment dates and amount queries
  • Credit control and overdue fees
  • Provide copy of FPP's (Fixed Payment Plans)
  • Module Release payment queries
Contact the team

The teams opening hours are Monday to friday 9am to 12pm (GMT)

Student finance advisors are available in Tower Hill, Holborn, Birmingham and Leeds. Please refer to posters on your campus for dates and availability.

Berlin Students

Berlin students can make appointments with the credit control team by emailing:financequeries@arden.ac.uk

Wellbeing Services

How can this team support me?

You should contact this team for:

  • Mental Health and Wellbeing
  • Disability and Accessibility Support
  • Financial support
  • Safeguarding
Contact the team

Student Hub

How can this team support me?

You should contact this team for:

  • StartSmart (new student orientation)
  • Student questions and concerns
  • General questions e.g. timetable changes, progression, assignemnt submissions
  • AdrenCONNECT (peer mentor network programme information, peer mentors and First year fridays)
  • Student Life
  • Referrals to all support services
  • Campus information
  • Milestones
  • Transfers
  • Attendance
  • Blocked Account
  • Course Withdrawal
  • Short term extensions
  • Extenuating circumstances requests
  • Break in learning advice
  • Mobility of campus
  • Student misconduct process guidance
  • Grade review and appeal process advice
  • Referral to Wellbeing Services
  • Timetable or scheduling queries
Contact the team

There are dedicated teams for each campus and mode of study so please ensure you use the correct contact information for you.

Distance Learning Students
Berlin Students
Birmingham Students
Ealing Students
Holborn Students
Leeds Students
Manchester Students
Tower Hill Students

Apprenticeship Support

How can this team support me?

You should contact this team for:

  • Generic apprenticeship questions and concerns Apprentice Support Team
  • Extenuating Circumstances request
  • Attendance
  • iLearn access
  • Module queries Apprentices – don’t forget you can contact your coach for support
  • Return to Study advice
  • Grade appeal process
  • Submission uploading issues
  • Complaints/compliments processing
  • Graduation queries
  • Certificate/transcript advice
  • BUD access
  • Apprenticeship withdrawal
  • Course transfer
  • Group change request
  • Referrals to support services
  • Inductions
  • Timetables / Group queries
  • Keep in Touch meetings
  • Referrals to all Wellbeing Services
Contact the team

Apprentices can also contact your coach for support.

Centre for Academic Persistence

How can this team support me?

You should contact this team for:

  • Berlin Visa Queries
  • Foundation Studies
  • International Foundation Studies
  • CertHE
  • Level 4 – new student support
  • On Track – support for resits and retakes
  • StartSmart – New Student Orientation
  • Pass First Time – 4 embedded study skills sessions in your first semester module with earned badges
  • ArdenCONNECT – peer mentor support
Contact the team

IT Support

How can this team support me?

You should contact this team for:

  • IT Support
  • Microsoft 365
  • iLearn
  • Multi-factor Authentication (MFA)
  • Wi-Fi Connectivity
Contact the team
Berlin Students

Berlin students can find the Academic Skills team on campus in Room 5.25

Birmingham Students

Birmingham students can find the Academic Skills team on campus in Crossways Student Hub Office

Ealing Students

Ealing students can find the Academic Skills team on campus in the Room 202 (2nd Floor)

Holborn Students

Holborn students can find the Academic Skills team on campus in the Second Floor IT Support Office

Leeds Students

Leeds students can find the Academic Skills team on campus in the Student Support Office

Manchester Students

Manchester students can find the Academic Skills team on campus in the IT Support Office (6th Floor)

Tower Hill Students

Tower Hill students can find the Academic Skills team on campus in the Room 410 (4th Floor)

Success Coaches

How can this team support me?

You should contact this team for:

  • One-to-one coaching and pastoral support
  • Non-academic support for upcoming submission and resubmissions
  • Planning your semester strategy for achieving success
  • Time management and study planning
  • Motivation and resilience
  • RenewU and BeWell microcredentials
Contact the team

Success Coaches are available on campus. Please contact your local campus or look out for posters for dates and availability.

Visa Support

How can this team support me?

You should contact this team for:

  • Berlin Visa Queries
Contact the team

Apprenticeship Support

How can this team support me?

You should contact this team for:

  • Generic apprenticeship questions and concerns Apprentice Support Team
  • Extenuating Circumstances request
  • Attendance
  • iLearn access
  • Module queries Apprentices – don’t forget you can contact your coach for support
  • Return to Study advice
  • Grade appeal process
  • Submission uploading issues
  • Complaints/compliments processing
  • Graduation queries
  • Certificate/transcript advice
  • BUD access
  • Apprenticeship withdrawal
  • Course transfer
  • Group change request
  • Referrals to support services
  • Inductions
  • Timetables / Group queries
  • Keep in Touch meetings
  • Referrals to all Wellbeing Services
Contact the team

Apprentices can also contact your coach for support.