Tech Support: Assignment Submission Issues. We understand that navigating submission deadlines can be stressful, especially when technical issues arise.
Before We Begin....
If you are not experiencing any submission difficulties, please submit your assignment as planned!
Now that is out of the way, let's have a look at how we can support you! We know that dealing with technical hiccups during assignment submissions can be frustrating, but don't worry, we’ve got your back! The University is aware and working to resolve this technical issue, if this sounds like something you’ve run into today, keep reading for some simple steps to help you get sorted.
Note: the University has also emailed all students about this issue, and further guidance is available through the Student Hub.
What Are The Technical Issues?
We are aware that some students have experienced difficulties with:
- Accessing submission portals.
- Accessing assessment papers, questions, and portals.
- Slow processing times on iLearn.
We want to assure you that these challenges will not impact your final submission or grade!
Who Do We Believe Is Affected?
If you are:
- An on-campus or blended learning student with a submission deadline of Wednesday, 15 January 2025, or
- An online or distance learning student with a submission deadline of Monday, 20 January 2025,
and you are encountering difficulty accessing your submission portal, we encourage you to take one of the actions below.
What To Do If You Are Experiencing Issues
Option 1: Apply for a Short-Term Extension
You can apply for a 7-day extension on your original assignment submission date without providing evidence. This ensures you have additional time to resolve any technical issues. To apply:
- Log into My Student Portal.
- Follow the instructions in the guide provided here.
A short-term extension allows you to submit your assignment within a week, ensuring your progress continues smoothly.
Option 2: Extenuating Circumstances
If you do not apply for a short-term extension and the University do not receive your submission by the deadline, they will assume that technical difficulties are still continuing. In this case, they will automatically apply Extenuating Circumstances, which will enable you to submit your assignment in the next semester.
No evidence is required, and you will receive:
- A confirmation email with your new submission date.
- Your assessment outcome and mark as part of your next semester.
Short-Term Extension vs Extenuating Circumstances
Understanding the differences between these two options can help you decide the best course of action:
Benefits of a Short-Term Extension:
- Peace of mind: You’ll know your assignment is being processed without delay.
- Timely progress: Completing your assignment sooner allows you to stay on track with your studies.
Benefits of Extenuating Circumstances:
- Time: This offers more time if you cannot resolve technical difficulties promptly.
- Next Semester Submission: Allows submission in the next semester without penalty.
While both options aim to support you, submitting earlier can reduce any unwanted stress!
Need Additional Support?
If you have questions or need further assistance, visit the Support Page on your Student Hub, the team is ready to help.